In the 3rd client at the centre award, organised by Mastercard Foundation, the South African startup JUMO has emerged as the winner of the $150,00 prize. The prize is a show of how a firm can engage in financial services with its clients at the centre of its thought.
This outstanding prize comes as a second one for JUMO after making its way as the first South African startup into the Google Accelerator programme.
Mastercard Foundation director of financial inclusion Ann Miles said the foundation was “thrilled” to award this year’s prize to Jumo “for its exemplary work of putting clients at the centre of its business model”.
About 100 financial institutions across the world applied into the competition, and with the aid of some international panel of judges, three finalists emerged and were graced with the honor of presenting to the audience in Accra, Ghana during the 2017 Symposium on Financial Inclusion. The audience then voted for the service provider with the best idea of focusing on the clients and also has the interest of the poor masses of developing countries at heart.
The startup’s customer intelligence director Buhle Goslar said for those in the customer function, the prize was probably one of the most exciting to win. “They really know about customer centricity; for them to vote for us is a great acknowledgment of the work that we’ve been doing.”
Ftcash, one of India’s fastest-growing financial technology ventures and Destacame, a free online platform in Latin America also had prizes won.
The award is meant to establish or expand more client-centered structural practices for the winner.